Re-Engineering Technique of Lightco Company Essay - 14

Re-Engineering Technique of Lightco Company - Essay Example As mentioned in the case, the company was divided into six departments. Each department was working separately. Engineers had occupied the executive level, while they did not have adequate experience or sufficient ability to manage people. It was one of the factors that affected the Job performance and the â€Å"Leading ability† based on the job performance equation: â€Å"Job performance = Abilities X Motivation X Org. Support†. II. Stressful, the relation between stress and lack of communication states that â€Å"poor employee communication causes employee stress†. The employees were unaware and worried about the (BPI) attitude towards them; therefore, the employees’ morale went down once again and this time it was at an all-time low. The stress affected employees; hence, both the pilot projects had adverse effects on the employees. For instance, by the centralization of the Customer Services processes, 150 employees were worried about their careers. According to Health Magazine, Customer Services was ranked as the eighth most stressful job. Nonetheless, the pilot project increased the employees’ stress and made their situation even more complicated. Also, it seemed that the Re-engineering Technique was the major contributor to high levels of stress.   III. Inequity, The probability of inequity was a common belief among Lights employees. Not only the employees but even White had promised to commit to employment equity. According to the Equity Theory, an employee will usually compare himself/ herself with others. The prejudice is clear in Lights situation, as Coral emphasized, "I received a one-day training session while the manager was getting a four-day training session". She was dissatisfied and believed that it was unfair. She thought that she would be given more attention during the implementation of the culture change technique but this was not what happened.